Pulse Consult supports completion of landmark V&A East Museum

Our dedicated team provided project management and contract administration services during the delivery phase of the scheme, coordinating multiple stakeholders, managing programme and commercial risk, and supporting the integration of complex design and technical requirements associated with a major cultural development.

The building spans five levels and features the two permanent Why We Make galleries, a temporary exhibition space, a gift shop and the Café Jikoni restaurant, alongside a versatile event space with an outdoor terrace that offers views over the Park. The opening programme includes a major temporary exhibition The Music is Black: A British Story, exploring how Black British music has shaped British culture over the last 125 years – and its impact around the world. 

Lee Cantrill, board director, said: “This project has delivered a significant cultural asset for East London, and we are pleased to have played a key role in its delivery. Pulse Consult was brought into the scheme at a critical stage, where our focus was on coordinating across a highly complex stakeholder and design environment, and supporting the team in achieving the technical requirements associated with a tightly controlled museum specification.

“We embedded ourselves within the client project team to co-ordinate multiple contracts and apply robust contract administration up to and beyond each sectional and practical completion milestone, reflecting our wider role as a trusted delivery partner on complex, multi-stakeholder developments.”

V&A East Museum forms part of the East Bank, a major post‑2012 Olympic and Paralympic legacy project that establishes a new hub for culture and education in east London.  

The work forms part of our continued engagement under the V&A framework, following the delivery of the David Bowie Centre at V&A East Storehouse.

We acted as project manager, quantity surveyor and contract administrator for the retrofit scheme, which created a permanent home for the David Bowie archive.

Lee added: “The V&A East schemes represent a long-term programme of cultural infrastructure development. Our continued involvement demonstrates the strength of our working relationship and our experience in delivering technically demanding, high-profile museum environments.” 

Jen McLachlan, project director at V&A East, said: “We engaged Pulse Consult to provide contract administration and project management support on V&A East Museum, and they became a natural extension of our in-house projects team. It never felt like an external service. With so many stakeholders and partners involved, their ability to collaborate was critical. They were in the detail with us during the crucial stages, bringing clarity to priorities, keeping communication tight across all parties, and handling the contractual side so we could focus on delivery. Professional, dependable and genuinely invested in the outcome.”

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